000			00562nam a2200205Ia 4500
003			12319
008			191119s9999||||xx |||||||||||||| ||und||
020			_a978-0-07-811205-8
040			_cCIC-UMAD
041			_aeng
050			_aHD9980.5 _bZ45
100			_aZeithaml, Valarie., Jo Bitner, Mary., Gremler, Dwayne D. _93224
245		0	_aServices Marketing: Integrating Customer Focus Across the Firm
250			_a6a
260			_aEUA _bMcGraw Hill _c2012
300			_a642 p _b26 x 21 cm
502			_a0
650			_aMercadotecnia _93225
942			_2lcc _cBK
999			_c2789 _d2789