Nota de disertación: Today while the world is in conflict, and many plans are afoot for its future reconstruction, education is widely regarded as one of the best means for bringing this about. For, no one disputes that mankind- from the mental point of view- is far below the level that civilization claims to have reached. I, too, believe that humanity is still far form that stage of maturity needed for the realization of its aspirations, for the construction, that is, of a harmonious and peaceful society and the elimination of wars. Men are not yet ready to shape their own destinities; to control and direct world events, of wich -instead- they become the victims... If they help and salvation are to come, they can only ome from the children, for the children are the makers of men.

Nota de disertación: Este libro trata de los procesos de innovación y desarrollo de nuevos servicios están adquiriendo gran interés, tanto en el mundo académico como en el empresarial, al mismo tiempo que el capital humano está en el centro de la estrategia de las organizaciones con éxito.