01438nam a2200205Ia 4500 11172 191119s9999||||xx |||||||||||||| ||und|| 1-57820-305-8 CIC-UMAD eng HE8788 D38 Dawson, Keith 3269 The Call Center Handbook the Complete Guide to Starting, Running and Improving Your call Center 5a EUA CMP Books 2004 280 p 23 x 15 cm Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running and improving your call center. It explains it all: everything that goes into the connection between a company and its customers. From technology primers to details about choosing and using specific products, this handbook is an indispensable guide for the call center manager. Tips for what works and what doesn't. Help with operational problems, like managing people and technology, for without tools call centers fail to thrive. Includes information on switches, IVR, voice processing, call center peripherals, software, long distance and toll free services, outsourcing, agent training, monitoring, the internet and disaster prevention. Mercadotecnia, Comunicación 3270 lcc BK 2819 2819 0 0 lcc V. 1 0 0 G B000 B000 2019-11-19 0 HE8788 D38 2190 2019-11-19 00:00:00 Ej. 1 2019-11-19 BK