@book{2339,
	author = {Blanchard, Ken...[et al.]},
	title = {Empowerment: 3 Claves para Lograr que el Proceso de Facultar a los Empleados Funcione en su Empresa},
	publisher = {Norma},
	year = {1996, reimp 2008},
	address = {Colombia},
	edition = {21a}
}